Rene Madden

The Elevare Edge · Issue 13 · April 1, 2026 The alignment you think you have is not the alignment you actually have Your leadership team is not as aligned as you think. I learned the difference the hard way. I got approval to hire five senior client service managers. Two senior leaders. Both on board. Both in the room. Both sold the vision. Until it started working. The new hires began building client relationships. Sales panicked about territory. One leader backtracked on the original...

𝗠𝗮𝗿𝗰𝗵 18, 𝟮𝟬𝟮𝟲 | The Elevare Edge Most operational problems are not process problems. They are leadership problems wearing a process costume. I know that sounds provocative. But stay with me. I worked with a team that was drowning in chaos. Fire drills every week. The same escalations, same rework, same Saturday calls. We had documented every process. We had a weekly operations review. The process was not the problem. The problem was that the people closest to the work had no authority to fix...

𝗠𝗮𝗿𝗰𝗵 𝟭𝟬, 𝟮𝟬𝟮𝟲 | 𝗥𝗲𝗮𝗱 𝗢𝗻𝗹𝗶𝗻𝗲 --- 𝗧𝗵𝗶𝘀 𝗠𝗼𝗻𝘁𝗵 A leader told me recently, "I know I should give her more direct feedback. But she's one of my best people and I don't want to risk losing her." So they stayed quiet. And six months later, she left anyway. Not because of the feedback she got. Because of the feedback she didn't. This is the paradox I see constantly in financial services leadership: The thing leaders avoid to protect trust is the exact thing that destroys it. --- 𝗪𝗵𝗮𝘁'𝘀 𝗥𝗲𝗮𝗹𝗹𝘆...

𝗠𝗮𝗿𝗰𝗵 𝟭𝟬, 𝟮𝟬𝟮𝟲 | 𝗥𝗲𝗮𝗱 𝗢𝗻𝗹𝗶𝗻𝗲 --- 𝗧𝗵𝗶𝘀 𝗠𝗼𝗻𝘁𝗵 A leader told me recently, "I know I should give her more direct feedback. But she's one of my best people and I don't want to risk losing her." So they stayed quiet. And six months later, she left anyway. Not because of the feedback she got. Because of the feedback she didn't. This is the paradox I see constantly in financial services leadership: The thing leaders avoid to protect trust is the exact thing that destroys it. --- 𝗪𝗵𝗮𝘁'𝘀 𝗥𝗲𝗮𝗹𝗹𝘆...

February 10, 2026 | Read OnlineThis MonthA senior leader told me recently,“Nothing is technically wrong. But everything feels harder than it should.”The team was capable.The priorities were clear on paper.Work was getting done.Still, decisions kept landing back on their desk.Meetings were multiplying.Momentum depended on them being present.They weren’t overwhelmed.They were compensating.Stepping in where clarity was missing.Carrying decisions no one quite owned.Absorbing friction so progress...